If the video cannot be played or freezes, you can make the following checks first.
1 Make sure your network is normal. For example, you can temporarily switch the network to the mobile 4G/5G sharing network .
2 If your are use our service in China, due to regulatory issues in China, sometimes you need to use a VPN service to use it normally.
If it still freezes, please provide your usage information and contact us.
In order to quickly respond to your questions, we suggest that your letter can be accompanied by the following information:
- The email you used to register as an IBIZA member
- Attach your hardware model (is your question is related to TV BOX service)
- Include your order number (for billing issues)